SpringStep AFO Warranty
SpringStep AFO will warranty our AFOs for up to six months, from date of invoice, against de-lamination or complete breakage. This warranty applies to damage from normal wear and does not cover damage created by unauthorized adjustment. Warranty expires 6 months from date of invoice of original orthosis. Warranty does not extend beyond this date if a replacement AFO was fabricated.
Please be aware that SpringStep AFO uses a blend of composite materials which provide a dynamic finished product. Because of their dynamic nature, a small percentage of our AFOs do have failure. We feel the benefit the children receive when wearing our AFOs outweigh the alternatives. We design our AFOs to be a close custom fit. Because our AFOs require a close supportive fit of the foot to allow maximal muscles function to occur, we allow minimal room for growth, as we believe that a supportive fit is important to get the full benefit offered by a SpringStep AFO. We do not expect our AFOs to continue to fit a child, growing at a typical rate, for over 6-10 months. The casting process is very important to getting a successful product. We reserve the right to refuse any cast that we feel will not lead to a successful finished product. Please see our casting demonstrations for recommend casting procedures to obtain a successful outcome. We do not accept casts that use DAFO footplates.
Steps for warranty process:
- Call us immediately to inform us of failure
- Send photo of failure so we can authorize return and proceed with remake.
- Return AFO to us to receive full credit
SpringStep AFO, Inc.
7100 Broadway st 2E
Denver Co 80221
866-907-3506
info@springstepafo.com